About Us at CheapEnergySavingLightBulbs.co.uk
CheapEnergySavingLightBulbs.co.uk is part a family run business (Energy Saving Products Ltd - Company Nummber 6565275). Our aim is to be able to bring you top quality products at discount prices.
Being family owned and run means we have managed to cut our overheads and thus pass on the savings to you the customer.
Our business was set up in May 2008 and since then we have managed to gain thousands of happy customers who have helped cut their home and office electricity bills as well as doing their bit for the environment.
Terms and Conditions
Shipping And Delivery
Your order will be packed and dispatched on the same day as the order is placed as long as it is before 2pm, after 2pm your order will be packed and await shipping till the following morning.
Orders will normally arrive within 2-4 working days of ordering (Please note that due to the amount of mail during the Christmas period at this time of year delivery may take a few days longer).
Orders are charged at just £2.99 for orders up to £29.99, for orders totalling £30.00 to £74.99 the delivery cost will be £4.79 for orders of £75 to £249.99 the delivery charge will be £5.99 and for orders of £250 or more delivery is Free for UK (inc Northern Ireland) mainland delivery only.
| Order Value |
Shipping Charge |
| £0.00 to £29.99 |
£2.99 |
| £30.00 to £74.99 |
£4.79 |
| £75.00 to £249.99 |
£5.99 |
| £250.00 Plus |
Free |
Please note that occasionally parcels and packages can take longer to arrive due to postal delays - Please let us know if your order has not arrived within 14 days of shipping, we cannot refund or cancel an order that has been shipped and not arrived within this time of 14 days. If after 14 days your order has not arrived or you wish to return it as you have purchased else where, please contact us and send the items back to us for a refund minus our original postal charge.
Distance Selling Regulations 2000
You have the right to cancel an order under the Distance Selling Regulations 2000. This right ends on the expiry of 7 working days, after the day on which the consumer receives the goods. If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 days of receipt. Goods must be returned in an unused state and must be complete with their original packaging.
We cannot be held liable for non delivery when details are not correct or goods cannot be accepted.
Please also note that over 40% of lost or missing parcels are often waiting to be collected from a neighbour or from your local Royal Mail sorting office or Post Office, so please check with them first if your order has not arrived.
Export Orders
Please note that we are unable to accept orders for delivery outside the UK.
Warranties / Refunds / Returns Policy
Please note that where quoted, life ratings for light bulbs and lamps are indicative - They are not a guarantee.
We offer a full 21 day money back guarantee on any faulty product, so if a product stops working within 21 days of receipt - please get in touch with us and we can explain how to return an item to get your money back or a replacement sent to you. Please note we can not replace or offer a refund on any lighting item after 21 days of receipt due to external factors that may have caused these lamps to fail. (All our lamps are tested before shipping to make sure the lamps are working correctly).
Please note when returning an item you will need to contact us first for our returns address and returns information.
If you order a product and find it does not meet your requirements then you must let us know within 7 days of shipping - If you wish to then return the item we will refund the cost of the item minus the postage charge (Please note we can only accept returns as long as the item/s being returned are returned suitably packaged in new or unused condition and are suitable for resale).
When returning an item, please make sure you include your full name and contact details and a copy of the original invoice, and the original packaging if possible and return to us (please also abtain a certificate of posting as we can not refund items that we do not receive if lost in the post).
At the same time, please tell us why you are returning your goods, so we can quickly put things right.
Please be aware that all returns are thoroughly tested by us on return. Any returned item which is found not to be faulty will be returned to the customer at the customers cost.
Please check any faulty bulbs on another fitting carefully before contacting and then returning them to us. Refunds are not provided for returned products which are in good working order or after 21 days from the received dated.
Please also note that we can not offer a guarantee on lamps if they have been broken or damaged by fitted incorrectly.
Please contact us by clicking here.
For our FAQ (including what average life of a lamp means) please click here.
Company Information
CheapEnergySavingLightBulbs.co.uk is dedicated in making sure that you the customer get the very best price for your energy saving lighting orders and that all orders arrive in reasonable time and to your total satisfaction. If you have any suggestions or comments about our site or service then please feel free to email us.
Contact details:
Energy Saving Products Ltd
24 Turnberry
Bracknell
Berkshire
RG12 8ZJ
Offices:
Energy Saving Products Ltd
Unit 21, Anglo Industrial Park
Fishponds Road
Wokingham
Berkshire
RG41 2AN
Email: info@cheapenergysavinglightbulbs.co.uk
Company Number: 6565275
VAT Number: 985 8814 50
If you wish to contact us for any reason please mail us on the email address above as to keep prices low we do not offer telephone support.
Making A Purchase
Buying online from Cheap Energy Saving Light Bulbs could not be easier. Just browse our store and add any items that you want to purchase into your shopping cart. After you have finished your selection of products simply click on the Checkout at the top right of every page. You will then be able to sign up and choose you payment option from PayPal or PayPals credit card service (Secure online credit and debit card facility). If paying by credit or debit card the following will apear on your bank statement - E S P Ltd.
When confirmation of your order is received this will indicate that we have received your order, it does not however indicate that a contract exists between us until we ship your order. Once we have checked you order, we will send you details that your order has been processes and hence a contract between us is now in place. Cheap Energy Saving Light Bulbs has implemented this policy in the unlikely event that that there has been a mistake in our pricing or that we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable and or refund your order.
Energy Saving Products Ltd has taken every effort to ensure that the information contained within our website is correct, however Energy Saving Products Ltd cannot be held responsible for any errors and omissions or any information which may be incomplete, inaccurate or may have become out of date. In the event a price is wrong on our site we will notify you by email and have your order refunded in full, if you are unsure about some information displayed or a price shown please contact us before placing your order.
All orders made through Energy Saving Products Ltd are accepted once the order has been updated to shipped.
Privacy Statement
We use the information you provide us with to handle orders, deliver products, process payments, to contact you about orders, update our records and generally maintain your accounts with us. We do not disclose buyers information to third parties.
Energy Saving Products Ltd and our site CheapEnergySavingLightBulbs.co.uk work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, this encrypts the information you input. All credit card details are entered using PayPal and are secure, we do not have access to your card details at any time.
FAQ
Please click here for our FAQ.
For further information on energy saving lamps please visit the Energy Saving Trust Website -
Energy Saving Trust.
Copyright Notice
Please note Energy Saving Products Ltd own the Copyright of all images, text and content on this site and any use of images or content without our written express permission will be followed up by our legal team.
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