About Us at CheapEnergySavingLightBulbs.co.uk
CheapEnergySavingLightBulbs.co.uk is part a family run business (Energy Saving Products Ltd - Company Nummber 6565275). Our aim is to be able to bring you top quality products at discount prices.
Being family owned and run means we have managed to cut our overheads and thus pass on the savings to you the customer.
Our business was set up in May 2008 and since then we have managed to gain thousands of happy customers who have helped cut their home and office electricity bills as well as doing their bit for the environment.
Terms and Conditions
Shipping And Delivery
Your order will be packed and dispatched on the same day as the order is placed as long as it is before 2pm, after 2pm your order will be packed and await shipping till the following morning.
Orders will normally arrive within 2-5 working days of ordering.
Orders are charged at just £2.99 for orders up to £29.99, for orders totalling £30.00 to £74.99 the delivery cost will be £4.49 for orders of £75 to £249.99 the delivery charge will be £5.99 and for orders of £250 or more delivery is Free for UK (inc Northern Ireland) mainland delivery only.
| Order Value |
Shipping Charge |
| £0.00 to £29.99 |
£2.99 |
| £30.00 to £74.99 |
£4.49 |
| £75.00 to £249.99 |
£5.99 |
| £250.00 Plus |
Free |
Please note that occasionally parcels and packages can take longer to arrive due to postal delays - Please let us know if your order has not arrived within 14 days of shipping, we cannot refund or cancel an order that has been shipped and not arrived within this time of 14 days. If after 14 days your order has not arrived or you wish to return it as you have purchased else where, please contact us and send the items back to us for a refund minus our original postal charge.
Distance Selling Regulations 2000
You have the right to cancel an order under the Distance Selling Regulations 2000. This right ends on the expiry of 7 working days, after the day on which the consumer receives the goods. If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 days of receipt. Goods must be returned in an unused state and must be complete with their original packaging.
We cannot be held liable for non delivery when details are not correct or goods cannot be accepted.
Please also note that over 40% of lost or missing parcels are often waiting to be collected from a neighbour or from your local Royal Mail sorting office or Post Office, so please check with them first if your order has not arrived.
Export Orders
Please note that we are unable to accept orders for delivery outside the UK.
Warranties / Refunds / Returns Policy
Please note that where quoted, life ratings for light bulbs and lamps are indicative - They are not a guarantee.
We offer a full 21 day money back guarantee on any faulty product, so if a product stops working within 21 days of receipt - please get in touch with us and we can explain how to return an item to get your money back or a replacement sent to you. Please note we can not replace or offer a refund on any lighting item after 21 days of receipt due to external factors that may have caused these lamps to fail. (All our lamps are tested before shipping to make sure the lamps are working correctly).
If you order a product and find it does not meet your requirments or it is broken then you must let us know within 7 days of shipping - If you wish to then return the item we will refund the cost of the item minus the postage charge (Please note we can only accept returns as long as the item/s being returned are returned suitably packaged in new or unused condition and are suitable for resale).
When returning an item, please make sure you include your full name and contact details and a copy of the original invoice, and the original packaging if possible and return to us with signed (recorded) delivery.
At the same time, please tell us why you are returning your goods, so we can quickly put things right.
Please be aware that all returns are thoroughly tested by us on return. Any returned item which is found not to be faulty will be returned to the customer at the customers cost.
Please check any faulty bulbs on another fitting carefully before contacting and then returning them to us. Refunds are not provided for returned products which are in good working order or after 21 days from the received dated.
Please contact us by clicking here.
Company Information
CheapEnergySavingLightBulbs.co.uk is dedicated in making sure that you the customer get the very best price for your energy saving lighting orders and that all orders arrive in reasonable time and to your total satisfaction. If you have any suggestions or comments about our site or service then please feel free to email us.
Contact details:
Energy Saving Products Ltd
24 Turnberry
Bracknell
Berkshire
RG12 8ZJ
Email: info@cheapenergysavinglightbulbs.co.uk
Company Number: 6565275
VAT Number: N/A As we are a new company we are not currently VAT registered and do not currently charge VAT.
If you wish to contact us for any reason please mail us on the email address above as to keep prices low we do not offer telephone support.
Making A Purchase
Buying online from Cheap Energy Saving Light Bulbs could not be easier. Just browse our store and add any items that you want to purchase into your shopping cart. After you have finished your selection of products simply click on the Checkout at the top right of every page. You will then be able to sign up and choose you payment option from PayPal or PayPals credit card service (Secure online credit and debit card facility).
When confirmation of your order is received this will indicate that we have received your order, it does not however indicate that a contract exists between us until we ship your order. Once we have checked you order, we will send you details that your order has been processes and hence a contract between us is now in place. Cheap Energy Saving Light Bulbs has implemented this policy in the unlikely event that that there has been a mistake in our pricing or that we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable and or refund your order.
Privacy Statement
We use the information you provide us with to handle orders, deliver products, process payments, to contact you about orders, update our records and generally maintain your accounts with us. We do not disclose buyers information to third parties.
Energy Saving Products Ltd and our site CheapEnergySavingLightBulbs.co.uk work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, this encrypts the information you input. All credit card details are entered using PayPal and are secure, we do not have access to your card details at any time.
FAQ
Q: Do they flicker when you turn them on?
A: Not anymore unlike early models of energy saver lights and lamps a few years ago. The latest lamp designs include an electronic rapid start circuit to make the lamp light in less than 1 second with virtually no flickering.
Q: Do they take time to warm up?
A: The latest compact fluorescent lamps warm up much faster in comparison to older designs. They will typically reach 95% of their full brightness in under a minute.
Q: Can energy savers be used with a dimmer switch?
A: Most CFL energy saving lamps in the UK cannot be dimmed using a standard domestic dimmer unless you purchase a lamp that is specifically designed to be dimmed. These lamps will be named dimmable lamps.
Q: What does the average life mean?
A: Energy saving lamps are given an average life rating or between 8,000 hours and 10,000 hours. This is the average time a lamp should last given that the fitting, switch and electrical supply is in perfect working order. The average life rating is obtained by testing a number of lamps until half have failed. Once half the lamps have failed the time taken is the average life of the lamps - The life expectancy of a lamp is not a guarantee but a guideline.
Q: Do compact fluorescent lamps get hot?
A: Compact fluorescent lamps (CFLs) use less electricity than standard incandescent and halogen lamps and so produce far less heat. This makes CFL bulbs safer for use in unattended security or night light applications and ideal for use with lampshades made of delicate materials that can be damaged by heat. However all energy saving lamps do produce heat and therefore should never be used in an enclosed fitting. The fitting must have air vents to allow the heat to escape and not build-up as this will damage the lamp/s.
Q: What forms of payment do you accept?
A: We accept all the major credit and debit cards including Visa, MasterCard, Switch, Solo and Maestro and we can also take PayPal payments.
Q: What guarantee / Warranty do you offer on lamps?
A: We offer a 21 day guarantee on all our lamps. So if something goes wrong within this time please contact us and let us know. We can not offer a longer guarantee as external factor such as power fluctuations / variations and surges will reduce the life span of lamps considerably.
Q: What factors can affect energy saving lamps life spans?
A: There are many factors that can affect the life span of an energy saving lamp. These are generally related to voltage or power variations in the power supply. These can be caused by old supply meters with no RCD fitted, power surges, badly wired switches (arching), badly fitted fittings (arching), dirty contacts in the fitting, constant vibrations, hours per start (the period of time lamps are left on before being turned off, lamps will generally last longer if operated at longer start times), being fitted on a dimmer switch and more.
Q: Do your prices include VAT?
A: At present we do not charge VAT on any of our products as we are a new business (started in May 2008) and below the threshold to charge UK VAT. This means the price you see for a lamp is the price you pay (Plus postage and packaging, P&P).
Q: Is online payment secure?
A: Yes - All online payments are secure using a secure credit card server and we never get to see your full credit card or debit card details.
Q: How long does delivery take?
A: Delivery will be between 2-5 working day.
Q: How do I dispose of my energy saving lamps once they fail or start to dim?
A: Please visit the following site which can help you dispose of your energy saving lamps safely Recolight.
Q: Arnt energy saving lamps larger than standard lamps?
A: This used to be the case but there are now a large range of low energy lamps that are the same size or smaller than their incandescent counterparts. Please check the dimensions that we provide with regards to our lamps before ordering.
Q: Dont CFLs contain mercury?
A: Energy saving bulbs contain only tiny traces of mercury - imagine a pellet smaller than the tip of a biro. Whats more, in the long term, CFL technology will actually help less mercury to pollute the air.
This is because burning fossil fuels like coal is the biggest source of mercury in the air. And as energy saving bulbs use 80% less electricity than a traditional bulb, they mean far less mercury overall.
For further information on energy saving lamps please visit the Energy Saving Trust Website -
Energy Saving Trust.
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